She said if it was actually peeling apart, I could get it replaced but not for my imaginary stickiness.Īngrily I went home and started searching for a similar replacement. I used everything in my power to convince her that it was but she was having none of it. She held the phone in the case and denied that it was sticky.

The Genius verified with his own hands that it was sticky but that he didn’t think that counted as a reason to replace it. I was told I had to have a Genius Bar appointment to get it replaced, but that they could slip me into the schedule in just a few minutes. I took it in to the local Apple Store and asked for a replacement. The good news is that Apple has a one-year warranty on their iPhone cases. I didn’t remember eating pancakes with syrup around it, but just in case I carefully washed it with mild soap and water and let it dry out, and yet it still felt sticky. It’s a lovely salmon color and the feel of it was so soft and lovely and yet had just enough friction that the phone would never slip out of my hand.Īfter about six months though, the case started to feel sticky. I bought the silicone case for my iPhone XS last year when the phones first came out.

No stomping of my tiny little foot was required.īut recently I did have a problem with Apple. Who can forget the five 12.9″ iPad Pros and four keyboards Apple replaced for me? In all cases, I haven’t had to pitch any kind of fit to get them to honor the warranty when it was obvious that the devices weren’t working properly. You know I’m a huge believer in AppleCare and that it has saved me more times than I can count.

Apple serial number warranty